Terms and Conditions

Last Updated: January 15th, 2024

Welcome to Ellamour. These Terms and Conditions (“Terms”) govern your use of our website and the purchase of our products. By accessing or using our website, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our website or purchase our products.

1. Introduction

Ellamour operates a website located at www.ellamour.com Our Website provides an online platform where users can browse, select, and purchase anti-tarnishing jewelry. These Terms apply to all visitors, users, and others who access or use the Website.

2. Accounts

To access certain features of our Website, including purchasing products, you may be required to create an account. When creating an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account.

3. Eligibility

By using our Website, you represent that you are at least 13 years old or have obtained parental consent to use our services. If you are under 13, you may use our services only with the involvement of a parent or guardian.

4. Product Purchase

  • Users can purchase goods, items, or services from our Website using one-time payments only. Payments are processed through Razorpay, a secure payment gateway.
  • All prices on the Website are listed in Indian Rupees (INR).
  • By placing an order, you agree to pay the full amount for the products selected at the time of purchase.

5. Payment

Payments must be made at the time of purchase. We accept payments via Razorpay, which ensures your payment information is handled securely. All transactions are encrypted, and we do not store your payment details on our servers.

6. Shipping and Delivery

We strive to process and ship all orders promptly. Delivery times may vary based on your location and the shipping method selected. We will provide tracking information for your order, but we are not responsible for delays caused by third-party couriers.

7. No Return Policy

All sales made on our Website are final. We generally do not accept returns or exchanges unless explicitly agreed upon on a case-by-case basis. If you believe you qualify for a return due to a damaged or defective product, please contact us within 3 days of delivery to discuss a possible replacement.

8. Warranties

Warranties on products vary depending on the specific item. Each product will have its warranty details outlined on its product page. Please review these details carefully before making a purchase.

9. User Reviews

We value your feedback and allow users to leave reviews on our products. All reviews must comply with our guidelines and should not contain offensive or inappropriate content. We reserve the right to remove any reviews that violate our policies.

10. Privacy Policy

Your use of our Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our Website, you consent to our Privacy Policy.

11. Security

We prioritize the security of your personal information. Payments made through our Website are securely processed by Razorpay. While we strive to protect your data, we cannot guarantee absolute security due to the nature of the internet.

12. Intellectual Property

All content on our Website, including images, logos, text, and graphics, is the property of Ellamour or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

13. Limitation of Liability

Ellamour will not be liable for any damages that arise from the use of, or inability to use, our Website or products. This includes but is not limited to, direct, indirect, incidental, punitive, and consequential damages.

14. Indemnification

You agree to indemnify and hold Ellamour, its affiliates, officers, directors, employees, agents, and licensors harmless from any claim or demand, including reasonable attorneys’ fees, arising out of your use of the Website, violation of these Terms, or infringement of any intellectual property or other right of any person or entity.

15. Dispute Resolution

In the event of a dispute, we encourage you to contact us directly to seek a resolution. If a resolution cannot be reached, any disputes arising out of or relating to these Terms will be resolved through mediation or arbitration following Indian law before resorting to court action.

16. Governing Law

These Terms and any disputes arising from or related to them will be governed by and construed by the laws of Delhi, India.

17. Changes to Terms

We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on this page. It is your responsibility to review these Terms periodically. Changes will become effective when posted on this page.

18. Contact Us

If you have any questions about these Terms, please contact us: