Cancellation and Refund Policy

Last updated: January 15th, 2024

1. Cancellation Policy

  • Order Cancellations: Once you have placed your order, it cannot be canceled as it is immediately processed for shipping.
  • Automatic Cancellations: In cases where we are unable to fulfill your order due to stock unavailability or other unforeseen issues, we will automatically cancel the order and issue a full refund.

2. Return Policy

Customer should self-ship their returns in case you have received wrong product ,you are requested to pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you to do it through a reliable local courier service.

3. Refund Policy

For case-by-case requests, we only offer refund if you have received wrong or defective product , please contact us at hello@ellamour.com with your order details and the reason for your request ,We will guide you through the process.

For queries you can write to us at hello@ellamour.com

3. Changes to This Policy

Ellamour reserves the right to modify this Refund & Cancellation Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly.

Contact Us

If you have any questions about this Cancellation and Refund Policy, You can contact us: