This document was last updated on August 22, 2024

This shipping policy explains how Ellamour operates its shipping procedures and how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep

Please read this shipping policy together with our terms and conditions (https://ellamour.com/terms-and-conditions-policy) to familiarize yourself with the rest of our general guidelines.

We collaborate with third-party suppliers who manage our inventory and handle the shipping of your products.

Delivery Policy

Delivery Timeframes

• Standard: Typically 7 to 15 business days from the date of dispatch for in-stock items.
• Made-to-Order Items: This may take up to 30 days to reach you, depending on the nature of the order.

Delivery Charges

• Shipping charges will be calculated based on the delivery locations. These charges will be displayed at checkout.

Delivery Locations

• We deliver across PAN India. Delivery to other locations may be considered upon request and may incur additional charges.

Delivery Issues

• Missing or Lost Packages: If your package does not arrive within the expected timeframe, please contact us at hello@ellamour.com. We will work with our shipping partners to locate and resolve your package.
• Incorrect Address: Please ensure your delivery address is correct before placing your order. If an incorrect address is provided and the package is returned to us, additional shipping charges may apply for re-delivery.

Delayed Orders

Unexpected delays can occur due to various reasons such as logistic challenges, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time. We aim to provide clear and accurate information so you can plan accordingly.

Returns and Exchanges

If you have any questions about refunds, returns, or exchanges, please review our refund policy (https://ellamour.com/refund-and-cancellation-policy).

Contact Information

If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:

https://ellamour.com/contact-us

hello@ellamour.com